FAQ

PURCHASING PROCESS

  1. Choose your products.
  2. Choose size and number of products.
  3. Click on the shopping cart to review your order, apply a coupon and finalize your purchase.
  4. Select your shipping method.
  5. Provide your data and delivery address.
  6. Select the payment method.
  7. READY! It's just a matter of time and patience! You will receive all the additional information via email.

SIZES

You can check the chart size here.

SHIPPING

NATIONAL (Mexico)

1. Envío estándar (5 días hábiles): $75 pesos. (Debido a la actual pandemia de COVID-19 es posible que el envío tome 2 o más días hábiles adicionales.)
2. Envío exprés (2 días hábiles): $150 pesos. (Debido a la actual pandemia de COVID-19 es posible que el envío tome 2 o más días hábiles adicionales.)

IMPORTANT:
* The home delivery schedule by postal services is from 9am to 6pm Monday through Friday. It is not possible to establish an exact delivery schedule.
Shipments are made through REDPACK or FEDEX, 99MINUTOS, iVOY, etc; depending on the coverage of each one.
* If you entered your address by mistake (don't worry, it usually happens), we can resend your order as long as you pay the shipping amount again.

INTERNATIONAL (outside Mexico)

  1. Free shipping: 10 to 15 business days by Correos de México. (Due to the current COVID-19 pandemic shipping may take up to 30 business days)
  2. Express shipping: 1 to 5 business days. (Just for the USA) (Due to the current COVID-19 pandemic shipping may take up to 10 business days)

PAYMENT METHODS

MEXICO

  1. Credit or debit card: VISA, Master Card or American Express.
  2. Cash payment in stores: OXXO.
  3. Cash payment in banks: Santander, BBVA Bancomer y Citibanamex.
  4. Bank transfer: SPEI.

INTERNATIONAL

  1. PayPal

CASH

MEXICO

  1. Select cash payment with MERCADOPAGO and choose the place where you will make your cash payment.
  2. You can make the payment in any of the branches of: OXXO, Santander, BBVA Bancomer and Banamex.
  3. 214/5000 If you do it in OXXO, mention to the cashier that you want to make a Mercadopago payment, enter the code or show them the barcode and that's it! (OXXO may charge you a small commission when making the payment)
  4. If pay in any of the mentioned banks, take the account number and reference that are provided to you to make the payment at the windows. (Banks may charge you a small commission when making the payment)
  5. Once your payment is received at the aforementioned branches, our system will activate your order and we will proceed to prepare and send the order. (Remember that the payment in OXXO takes from 1 to 2 days to activate; the payment in Banks takes from 1 to 2 hours to activate)

ONLINE ASSISTANCE

Do you have any questions or questions or problems with your purchase, write to:

  1. Whatsapp al (+521) 55 7078-0990
  2. Email:  help@anticrista.com
  3. Facebook Messenger.

TRACKING NUMBER

If you need to track your order, send us an email to: help@anticrista.com with your tracking number.

ORDER NUMBER

It's a 3 or 4 digit number that the system gives you when making your purchase online. You should have it on hand whenever you need information or have doubts about your purchase.

CARE OF CLOTHES

  1. Use delicate wash.
  2. Don't use chlorine.
  3. Wash only with cold water.
  4. Iron reversed from the print at medium temperature.

CHANGES

MEXICO

ANTICRISTA will make the change or return of the order without cost, provided that:

  • The product received is not the order of the store.
  • The size received is not the one requested.
  • The product has manufacturing defects.

THE CUSTOMER must pay for the return of the product to ANTICRISTA and, if applicable, the additional shipment to his home in the following cases:

  • The customer wants the refund of his order even when he received it correctly and without manufacturing defects.
  • The customer wants size change even when the requested size was delivered.
  • The client want to change the product for another design.

Send an email to: help@anticrista.com with the subject: "return" or "change" with your order number to request any of the above.

INTERNATIONAL

There are no changes in international orders.

REPOSITIONS

The client may request a reshipment of his order as long as:

  • The limit time corresponding to the requested shipping method has ended and the customer has not received the product.

The customer must submit the complaint to help@anticrista.com to consider the replacement of lost products. The store will cover the shipping cost that the customer requested when placing the original order.

CANCELLATIONS AND RETURNS

  • There are no cancellations or refunds.
  • A refund could only be made if:
  1. The product was replaced after a loss occurred by the postal service and on a second occasion it is lost.